Gambling should always be a form of entertainment — never a source of financial hardship or personal distress. congpg provides a full suite of responsible gaming tools to help every player stay in control.
At congpg, responsible gaming is not a regulatory obligation we fulfill reluctantly — it is a principle embedded at every level of how we operate. We believe that the long-term health of any player community depends on every Member feeling safe, informed, and genuinely in control of their gambling activity.
congpg serves millions of players across Indonesia, from Jakarta and Surabaya to Medan, Bandung, Bali, and Yogyakarta. We offer sports betting on BRI Liga 1, EPL, Champions League, and international tournaments; live casino games from Pragmatic Play and Evolution Gaming; togel (Indonesia's traditional numbers lottery); slot gacor (high-payout online slots); and other gaming products. With that breadth of offering comes a serious responsibility — one we take without reservation.
This page outlines the tools, policies, and guidance available to every congpg Member. Whether you want to set a simple deposit limit or need to step away from gambling entirely, we are here to support you at every step.
For formal terms governing responsible gaming obligations on both sides, please review Clause 9 of our Terms & Conditions.
All gaming and betting services on congpg are strictly reserved for adults aged 21 years and above. This is non-negotiable. We enforce age verification through a multi-layer Know Your Customer (KYC) process at account registration, and again at the point of first withdrawal.
Every new Member is required to submit a valid government-issued photo identification — an Indonesian KTP (national identity card), SIM (driving license), or passport — confirming they are at least 21 years old. Accounts that cannot be verified as belonging to an adult aged 21 or above will be immediately suspended and any deposits returned.
If you are a parent or guardian and suspect that someone under your care has accessed or registered on congpg, please contact us immediately at [email protected] with the subject line "Underage Account Report." We will investigate and take action within 24 hours.
We also recommend that parents use device-level parental controls and internet filtering tools to prevent minors from accessing online gambling platforms. Responsible adults in the household should keep their congpg login credentials private at all times.
21+ Strictly Enforced. Providing false date-of-birth information during registration constitutes a material breach of our Terms & Conditions and may result in permanent account closure and forfeiture of all balances.
congpg offers every Member a comprehensive set of self-management tools, accessible directly from your account dashboard under Settings → Responsible Gaming. All tools are free to use, take effect immediately when limits are reduced or restrictions are applied, and are governed by cooling-off periods when you attempt to increase them — to prevent impulsive decisions made during a gaming session.
Set daily, weekly, or monthly caps on how much you can deposit. Reductions apply instantly; increases require a 24-hour cooling-off period.
Define the maximum net amount you are willing to lose over a set period. When the limit is reached, no further bets are accepted until the period resets.
Set a maximum duration for any single gaming session. You will receive a warning at the 5-minute mark before automatic logout.
Receive periodic in-session notifications showing elapsed time, net win/loss position, and a prompt to review your play.
Take a short break of 24 hours, 72 hours, or 7 days. During a cool-off, your account is suspended and all marketing is paused.
Exclude yourself from congpg for 30 days, 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed before the chosen period ends.
Financial limits are the most effective tool for keeping gambling within your entertainment budget. congpg allows you to set limits across three time frames — daily, weekly, and monthly — independently for both deposits and net losses. All amounts are denominated in Indonesian Rupiah (IDR / Rp).
Recommended practice: Set your monthly deposit limit first. Then set a weekly sub-limit at roughly 40% of the monthly cap. This prevents a single bad week from consuming your entire monthly budget.
Sometimes the most responsible decision is to step back entirely. congpg provides two tiers of account suspension — a short-term cool-off and a longer-term self-exclusion — to meet different needs.
A cool-off is a temporary account suspension lasting between 24 hours and 7 days. During a cool-off:
Self-exclusion is a more serious commitment, designed for players who feel their gambling has become, or is at risk of becoming, problematic. Available durations are:
During self-exclusion, your account is fully suspended. You will be removed from all marketing lists permanently (even after the exclusion period ends — re-opting into marketing requires an active positive action from you). Winnings and account balances at the time of exclusion remain accessible for withdrawal by contacting support.
Self-exclusion is binding. Once activated, self-exclusion cannot be reversed before the chosen period expires. We will also take reasonable steps to prevent you from opening a new account under a different email or identity during your exclusion period.
Log in to congpg and click your profile icon in the top right corner, then select "Settings".
Select the "Responsible Gaming" tab from the left-hand settings menu.
Click "Self-Exclusion", choose your preferred duration, and confirm your decision by entering your account password.
You will receive a confirmation email at your registered address. Your account will be suspended within 5 minutes of confirmation.
If you are unable to access your account settings, email [email protected] with the subject line "Self-Exclusion Request" and our team will apply the exclusion manually within 1 hour.
Problem gambling can develop gradually and is often difficult to recognize from the inside. The following behaviors are recognized warning signs that your relationship with gambling may have shifted from entertainment to something more serious. If several of these descriptions feel familiar, we strongly encourage you to use our self-assessment tool below or contact our support team.
Chasing losses — betting more to try to recover money you have already lost
Gambling with money intended for essential expenses — rent, food, bills, or loan repayments
Spending significantly more time gambling than originally intended, repeatedly
Concealing your gambling activity or the amount you have lost from family and friends
Feeling anxious, irritable, or depressed when unable to gamble or after a losing session
Withdrawing from social activities, hobbies, or family commitments in favor of gambling
Borrowing money, taking out loans, or selling possessions to fund gambling
Feeling compelled to increase bet sizes to achieve the same level of excitement
Experiencing one or two of these signs occasionally does not automatically indicate a problem. However, if multiple signs are consistently present, it is time to take action. Use the self-assessment below to gain an honest picture of your current gambling habits.
Answer the five questions below honestly. This is not a clinical diagnostic tool, but it can help you reflect on whether your current gambling patterns are within a healthy range. Your answers are not recorded or stored by congpg.
1. Have you gambled with money you could not afford to lose in the past 30 days?
2. Have you tried — and failed — to cut back or stop gambling?
3. Do you find yourself chasing losses by placing additional bets to recover what you lost?
4. Have people close to you expressed concern about how much you gamble?
5. Has gambling affected your work, relationships, sleep, or financial stability in the past 3 months?
That said, gambling habits can shift over time. We recommend revisiting this assessment monthly and continuing to use deposit limits and session timers to stay in control.
We strongly encourage you to activate a cool-off period or self-exclusion from your account settings, and to reach out to our support team at [email protected]. Taking action early makes a significant difference.
All responsible gaming tools are available directly within your congpg account — no need to contact support unless you prefer to. Here is how to access them:
Visit congpg.cam and sign in with your registered email address and password.
Click your profile icon (top-right corner of the screen on desktop, or the hamburger menu on mobile) and select "Settings" from the dropdown.
In the left-hand settings panel, click the "Responsible Gaming" tab. All tools — deposit limits, loss limits, session timers, reality checks, cool-off, and self-exclusion — are listed here.
Select the tool you wish to activate, enter your preferred parameters (amounts, durations), and click "Apply". Restrictive actions (limits, cool-off, self-exclusion) take effect immediately.
You will receive a confirmation email at your registered address. Keep this for your records. If you did not initiate the change, contact support immediately.
Prefer to speak with someone directly? Our 24/7 Indonesian-speaking customer support team can apply any responsible gaming tool to your account on your behalf. Email [email protected] or use the live chat inside your account dashboard.
If you or someone you care about is experiencing gambling-related harm, professional help is available. While congpg's support team is always ready to assist with account-level interventions, we also encourage players to access specialist counseling and support services.
The first step is often the hardest — but speaking openly about gambling problems with a trusted family member, close friend, or colleague can provide immediate relief and a foundation for recovery. You do not need to navigate this alone.
Qualified mental health professionals, including psychologists and licensed counselors available across major Indonesian cities such as Jakarta, Surabaya, Bandung, and Bali, are trained to support individuals dealing with compulsive or problem gambling. Many offer confidential consultations, and some services are available online via video call for players in smaller cities or regions.
If gambling has created financial difficulties — missed payments, debt, or depleted savings — speaking with a certified financial counselor can help you create a realistic plan to stabilize your situation. Do not wait until the problem grows larger before seeking advice.
Remember: Gambling winnings are never a reliable way to resolve financial problems. If you are playing to recover debt or fund essential living expenses, please stop immediately and reach out to our support team.
Our customer support team is available around the clock — 24 hours a day, 7 days a week — across all Indonesian time zones: Western Indonesia Time (WIB, UTC+7), Central Indonesia Time (WITA, UTC+8), and Eastern Indonesia Time (WIT, UTC+9). Native Indonesian-speaking agents are always on shift.
To request any responsible gaming tool, report an underage user, discuss a self-exclusion, or simply talk through concerns about your gambling habits, contact us using the details below:
All responsible gaming communications are handled with complete confidentiality. Your request will never be shared with third parties, and seeking help will not affect the integrity of your account balance or withdrawal rights.
Every feature on this page exists because we believe sustainable entertainment is always more valuable than short-term revenue. These six commitments define how we approach player safety.
Every account undergoes mandatory KYC identity verification before deposits or play are permitted. No exceptions. No workarounds. All congpg services are for adults aged 21 and above, strictly.
Set daily, weekly, or monthly deposit and loss caps in Indonesian Rupiah. Limits reduce instantly; increases require a 24-hour cooling-off period to prevent impulsive decisions during play.
Choose a break of 30 days up to permanent closure. Self-exclusion cannot be reversed mid-period, ensuring that your commitment to stopping is fully honoured by the platform.
Regular pop-up notifications during active sessions display elapsed time and net position — giving you the factual picture needed to make an informed decision about whether to continue playing.
Native Indonesian-speaking support agents are on duty around the clock. Whatever time zone you are in — WIB, WITA, or WIT — a real person is always available to help you stay in control.
All responsible gaming requests and communications are treated with strict confidentiality. Seeking help through congpg's tools will never affect your account standing, balance, or withdrawal rights.
Responsible gaming starts with understanding the rules and knowing your options. Review our FAQ for quick answers, read our Terms & Conditions for the full policy framework, or return to the homepage.