Last Updated: January 1, 2026 | Language: English | Market: Indonesia
This Privacy Policy explains how congpg (hereinafter referred to as "congpg", "we", "us", or "our") collects, uses, discloses, and protects the personal information of users (hereinafter referred to as "you", "your", "User", or "Member") who access or use the congpg platform located at congpg.cam.
congpg is an English-language online betting and gaming platform serving the Indonesia market. We offer sports betting, live casino, togel (Indonesia's traditional numbers lottery), slot gacor (high-payout online slots), sabung ayam (traditional cockfighting) streaming, crash games, and other gaming products. All services are intended for adults aged 21 years and above only.
By registering an account, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you must discontinue use of the congpg platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions. In the event of any conflict between the two documents, the Terms & Conditions shall prevail.
congpg acts as the data controller for all personal information collected through the congpg.cam platform. As the data controller, we determine the purposes and means of processing your personal data in accordance with applicable data protection laws and this Privacy Policy.
For data protection inquiries, access requests, or to exercise any of your rights under this Privacy Policy, please contact us at:
congpg collects the following categories of personal data:
When you create an account on congpg, we collect:
To comply with regulatory obligations and prevent fraud, we collect:
We collect and retain records of all financial activity on your account, including:
When you access the congpg platform, we automatically collect:
When you contact congpg customer support or interact with our team, we collect:
To support responsible gaming practices, we monitor and retain:
Data Accuracy: You are responsible for ensuring that all information you provide to congpg is accurate, complete, and up to date. Inaccurate data may result in delays to KYC verification, withdrawal processing, or account access.
congpg uses your personal data for the following purposes:
Note: You may opt out of marketing communications at any time via your account settings or by clicking the unsubscribe link in any promotional email.
congpg processes your personal data under the following legal grounds:
congpg does not sell your personal data to third parties. We may, however, share your data with the following categories of recipients under strict confidentiality and data protection obligations:
We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or government authorities when:
In the event of a merger, acquisition, asset sale, or reorganization involving congpg, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via email, and the new controller will be bound by this Privacy Policy or an equivalent policy.
All third-party service providers with access to your personal data are contractually bound to process it only on congpg's instructions and to maintain appropriate security measures.
congpg retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal and regulatory obligations. Specific retention periods include:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account active status + 7 years after closure (for legal compliance) |
| KYC documents & verification records | 7 years after account closure (AML/regulatory requirement) |
| Financial transactions & betting history | 7 years after transaction date (financial reporting requirement) |
| Customer support communications | 3 years after final interaction (for dispute resolution) |
| Marketing consent & communication history | Until consent is withdrawn + 1 year (to honor opt-out requests) |
| Technical logs & session data | 90 days (for security monitoring and fraud detection) |
After the applicable retention period expires, personal data is securely deleted or anonymized. Anonymized data may be retained indefinitely for statistical analysis and platform improvement purposes, as it can no longer identify you.
congpg implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
Your Responsibility: You are responsible for maintaining the confidentiality of your congpg account credentials. Do not share your password with anyone. If you suspect unauthorized access to your account, contact support immediately at [email protected].
Under applicable data protection laws, you have the following rights with respect to your personal data held by congpg:
To exercise any of the rights listed above, please contact us at [email protected] with the subject line "Data Rights Request." Include your full name, registered email address, and a clear description of your request. We will respond within 30 days of verifying your identity.
If you are not satisfied with how congpg has handled your data protection request, you have the right to lodge a complaint with your local data protection authority.
congpg may send you promotional communications about new games, bonuses, special offers, and platform updates via email, SMS, or push notification — but only if you have provided explicit consent to receive such communications.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional or service-related messages (e.g., deposit confirmations, KYC notifications, security alerts), which are necessary for account operation and are not subject to marketing consent.
The congpg platform may contain links to third-party websites, payment processors, or game providers. congpg is not responsible for the privacy practices or content of these external sites. Once you leave congpg.cam, you are subject to the privacy policy and terms of the third-party site.
We encourage you to review the privacy policies of any third-party services you interact with, including:
congpg does not control and is not liable for how these third parties collect, use, or protect your personal information.
congpg's services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that a user is under 21 years of age, or if we receive credible evidence that an account belongs to a minor, we will immediately suspend the account, cancel any pending transactions, and delete all associated personal data in accordance with our legal obligations.
Parents or guardians who believe their child has created an account on congpg should contact us immediately at [email protected] with the subject line "Underage Account Report." We will investigate and take appropriate action within 24 hours.
21+ Only. All congpg services are age-restricted. Providing false age information during registration is a material breach of our Terms & Conditions and may result in legal consequences.
congpg is an internationally operated platform. Your personal data may be transferred to, stored, and processed in countries outside Indonesia, including jurisdictions where data protection laws may differ from those in Indonesia.
When transferring personal data internationally, congpg ensures appropriate safeguards are in place, including:
By using the congpg platform, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.
congpg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or operational requirements. When we make material changes to this Privacy Policy, we will notify you via:
The "Last Updated" date at the top of this Privacy Policy reflects the date of the most recent revision. Your continued use of the congpg platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you must discontinue use of the platform and may request account closure via [email protected].
If you have any questions, concerns, or requests regarding this Privacy Policy or how congpg handles your personal data, please contact our Data Protection team using the details below:
Our Indonesian-speaking support team is available around the clock to assist you. We aim to respond to all privacy-related inquiries within 7 business days (WIB).
For urgent security concerns — such as suspected unauthorized account access or data breaches — please contact support immediately via live chat or email with "URGENT SECURITY" in the subject line.
You may also review our Terms & Conditions, visit our Responsible Gaming page, or browse our FAQ for answers to common questions.
Data privacy is not a checkbox exercise for us — it is a core operational principle embedded in every system and process on the congpg platform.
Every byte of data transmitted between your device and congpg is protected by bank-grade encryption. Your login credentials, payment details, and personal information are secure in transit at all times.
Personal data is stored in encrypted databases hosted in certified data centers with multi-layer physical and network security. Only authorized personnel can access Member data, and all access is logged.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate your account, comply with legal obligations, and improve the platform.
Access, correct, delete, or export your data at any time. Opt out of marketing communications with a single click. Withdraw consent whenever you choose. Your rights are built into the platform, not buried in support articles.
Only congpg staff with a legitimate business need can access Member data. All access is logged, monitored, and audited. Third-party service providers are contractually bound to process data only on our instructions.
In the unlikely event of a data breach, congpg has an established incident response protocol to contain the issue, assess impact, notify affected Members, and report to authorities as required by law.
Our FAQ covers common data protection questions in plain language. You can also review our Terms & Conditions or contact our 24/7 Indonesian-speaking support team for personalized assistance.