Frequently Asked Questions — congpg

Creating a congpg account takes under three minutes. Click the registration link on the homepage, fill in your full name, email address, date of birth, and preferred currency (IDR). You will receive a verification email — click the link inside to activate your account. You must be at least 21 years old to register. Indonesian government-issued photo ID (KTP, SIM, or passport) is required for KYC verification before your first withdrawal.

congpg requires at least one government-issued photo ID: an Indonesian KTP (national identity card), SIM (driving license), or a valid passport. For withdrawal amounts exceeding Rp 50.000.000, additional proof of address (such as a utility bill or bank statement dated within 90 days) may be requested. All documents are reviewed within 24 hours on business days. KYC verification is mandatory under our platform policy and is required before any withdrawal is processed.

No. congpg strictly permits one account per person, per household, per device, and per IP address. Registering multiple accounts — whether to claim multiple bonuses or for any other purpose — constitutes a breach of our Terms and Conditions. If multiple accounts are detected, all accounts will be suspended, balances forfeited, and the user permanently banned. If you have lost access to your account, contact support at [email protected] rather than opening a new one.

On the login page, click "Forgot Password" and enter your registered email address. congpg will send a password reset link valid for 30 minutes. If you do not receive the email within 5 minutes, check your spam or junk folder. If the issue persists, contact our 24/7 support team at [email protected] with the subject line "Password Reset Request" and we will verify your identity and assist you directly.

To request permanent account closure, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will confirm your identity, process any pending withdrawal of your remaining balance, and close the account within 5 business days. Please note that account closure is different from self-exclusion — if you are closing your account because gambling has become a problem, we strongly recommend choosing self-exclusion instead. See our Responsible Gaming page for details.

BCA bank transfer deposits to congpg are typically credited within 5 to 15 minutes during business hours (08:00–22:00 WIB). Transfers made late at night or during peak settlement windows may take up to 60 minutes. Always use the unique reference code provided on the deposit screen — deposits without a valid reference code cannot be automatically matched and will require manual processing by our finance team, which can take up to 4 hours.

congpg supports the following Indonesian banks for both deposits and withdrawals: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. In addition, we accept deposits and withdrawals via e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. International card payments via Visa and Mastercard are also accepted for deposits. All transactions are denominated in Indonesian Rupiah (IDR / Rp).

The minimum deposit on congpg is Rp 25.000 for e-wallet transactions (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers (BCA, BRI, BNI, Mandiri, and others). There is no maximum deposit limit for standard accounts, though high-value deposits above Rp 100.000.000 may be subject to an additional identity confirmation step for security compliance.

The minimum withdrawal to a Bank Mandiri account on congpg is Rp 100.000. Withdrawals below this threshold cannot be processed. The maximum single withdrawal is Rp 50.000.000 per transaction; for larger amounts, multiple withdrawal requests may be submitted. Standard Mandiri withdrawals are processed within 15 minutes to 3 hours during operating hours (08:00–22:00 WIB). Withdrawals submitted outside these hours are queued and processed from 08:00 WIB the following morning.

Yes. OVO is one of congpg's fully supported e-wallet deposit methods, and deposits made via OVO can be used across all product categories on the platform — including togel (Indonesia's traditional numbers lottery), sports betting, live casino, and slot gacor games. OVO deposits are credited almost instantly, usually within 1 to 3 minutes. Ensure your OVO account is linked to your registered mobile number to avoid processing delays.

congpg does not charge any platform fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own inter-bank transfer fees (typically Rp 6.500 for standard BCA or Mandiri ATM transfers, and free for same-bank transfers). We recommend using e-wallets such as DANA or GoPay for fee-free transfers. Always check with your financial institution for the latest fee schedules applicable to your account type.

congpg covers all BRI Liga 1 fixtures, including matches featuring Persija Jakarta, Persib Bandung, Bali United, and the full league schedule. From the Sports section, select "Football" and then "BRI Liga 1" from the league filter. You can place pre-match bets (available up to kick-off) or live in-play bets on markets including match result, voor bola (Asian handicap), mix parlay accumulators, total goals, and first goalscorer. Minimum stake is Rp 10.000 per selection.

Voor bola is the Indonesian term for Asian handicap betting — a popular format that eliminates the draw outcome by giving one team a virtual head start or deficit before kick-off. For example, if Persib Bandung is listed at -0.5 voor, they must win by at least one goal for your bet to succeed. congpg offers Asian handicap markets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and Champions League, among others.

Yes, mix parlay (accumulator) betting is available on congpg for football, basketball, tennis, and other sports. A mix parlay combines between 3 and 12 selections into a single bet — all selections must win for the bet to pay out. The minimum mix parlay stake is Rp 10.000, and the maximum potential payout is Rp 500.000.000 per ticket. Mix parlay odds are multiplied across selections, offering the potential for significant returns from a small initial stake.

congpg provides access to live sabung ayam (traditional Indonesian cockfighting) betting via our dedicated live cockfighting lobby. Matches are streamed in real time, and you can bet on either the Meron (favored) or Wala (underdog) side before or during each bout. Minimum bet is Rp 20.000 per fight. Results are official within 60 seconds of fight conclusion. All sabung ayam content is provided by certified streaming partners and is subject to standard platform terms.

congpg hosts hundreds of slot gacor (high-payout online slots) titles from leading studios including Pragmatic Play, Pocket Games Soft (PG Soft), NetEnt, Microgaming, and Spribe. RTP (Return to Player) is the percentage of wagered money a slot is expected to return to players over a large number of spins — for example, an RTP of 96.5% means the game returns Rp 96.500 for every Rp 100.000 wagered on average. Higher RTP slots are generally more favorable to players over the long term.

Yes. The entire congpg platform is fully optimized for mobile browsers on both Android and iOS devices — no app download is required. Simply visit congpg.cam in your mobile browser (Chrome, Safari, or Firefox work best) and the site will automatically adapt to your screen size. All product categories — sports betting, live casino, togel, slot gacor, and sabung ayam — are available on mobile with full functionality, including deposits, withdrawals, and live streaming.

congpg offers new members a welcome bonus on their first deposit. Bonus details, including the percentage match and maximum bonus cap in IDR, are displayed on the Promotions page at the time of registration. To qualify, complete KYC verification and make your first deposit above the minimum qualifying amount. Bonuses are subject to wagering requirements — typically 5x to 10x the bonus amount depending on the promotion — and must be met within the stated validity window before winnings can be withdrawn.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before it converts to real withdrawable funds. For example, if you receive a Rp 200.000 bonus with an 8x wagering requirement, you must place a total of Rp 1.600.000 in qualifying bets before the bonus becomes withdrawable. Slot gacor games typically contribute 100% toward wagering; sports bets with odds below a set minimum may contribute less. Full contribution rules are listed in each promotion's terms.

Yes. congpg runs weekly and monthly cashback promotions across sports betting, live casino, and slot categories. Cashback percentages and eligible product types vary by promotion and membership tier. Cashback bonuses are typically credited with lower or zero wagering requirements compared to standard deposit bonuses, making them particularly useful for players who have experienced a losing period. Check the Promotions section of your account for the current cashback offers available to your account level.

Yes, congpg operates a tiered VIP loyalty program. Players accumulate loyalty points based on their wagering activity across all product categories. As you advance through VIP tiers, you unlock benefits including higher withdrawal limits, dedicated account managers, faster withdrawal processing, exclusive reload bonuses, and invitations to private promotions. VIP tier advancement is assessed weekly. Contact support at [email protected] to learn more about your current tier status and what benefits are available to you.

congpg operates as an internationally regulated platform, applying industry-standard security protocols to protect all player data and transactions. The platform uses 256-bit SSL encryption across all connections, and financial transactions are processed through verified local payment partners. All games are sourced from certified providers such as Pragmatic Play and Evolution Gaming, whose software undergoes independent RTP and fairness audits. Player funds are held separately from operating capital to ensure they remain protected.

congpg applies multiple layers of data protection: 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, and strict access controls limiting which staff members can view account information. We do not share your personal data with third parties for marketing purposes. For complete details on data handling, retention periods, and your rights as a data subject, please read our Privacy Policy.

You must be at least 21 years of age to register and play on congpg. This age restriction is strictly enforced through KYC identity verification at account registration and prior to first withdrawal. Any account found to belong to a person under 21 will be immediately suspended and all deposits returned. If you suspect a minor has accessed the platform, please report it immediately to [email protected] with the subject line "Underage Account Report".

All responsible gaming tools — including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion — are accessible from Settings → Responsible Gaming within your congpg account. Deposit limit reductions take effect immediately; increases require a 24-hour cooling-off period. Self-exclusion is available for periods of 30 days, 3 months, 6 months, 12 months, or permanently, and cannot be reversed before the chosen period ends. For assistance, email [email protected] with the subject line "Self-Exclusion Request". Full details are on our Responsible Gaming page.